My consult was free, and my doctor introduced me to his staff, showed me dozens of photos, pointing out healing stages, types of repairs, and his hopes for all of his patients. He was gentle and warm, and obviously very well trained. A week later, I once again had my procedure reviewed, was gently supported by Dr Lau and his staff, where my repair was done under local anesthesia. I felt NO discomfort. Really, I was so impressed from beginning to end. Dr Lau takes his time, and works with knowledgeable assistants, while I watched a movie. I was driven to my nearby hotel, where I was checked that evening and the following morning by a phone call from the doctor himself.